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FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Sewtizen.com.my offers online  banking and via paypall.

For online banking, please notify us your payment to our email address [email protected] or [email protected]

For transaction through ATM machine (offline transfer), please email us your payment receipt together with your payment details as stated below.

We will deliver your order to your door using poslaju service.

Our postage day is on Monday through Friday before 7.00 pm.

 

International Order

For international customer, we accept payment via paypal. The delivery charge will be 5% from your total order.

Shipping details will be email to you after postage is released. Do email us for the postage arrangement.

Good sold are not refundable or exchangable.

 

Bank : Maybank
Bank Account : 562405616634
Account Name : Needle Project

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected] or [email protected] or fax it to us at 03-41415524.

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our email at [email protected] or [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 days of working days for domestic/local order. While for international order it may takes 5 days to 4 weeks,depending on the shipping option that you choose.